Refund policy

RETURN & REFUND POLICY

We have a 3-day return policy, applicable only to products that are received damaged, defective, or incorrect.

You have 3 days from the date of receiving your order to report an eligible issue and request a return.

ELIGIBILITY FOR RETURN

To be eligible for a return:

• The product must be damaged, defective, or different from the product you ordered.

• The issue must be reported within 3 days of receiving the order.

• The product should be in the same condition in which it was received, along with its original tags and packaging, wherever applicable.

• You may be required to provide clear photos or videos of the product and packaging to help us verify the issue.

• You must provide your order number or proof of purchase.

HOW TO REQUEST A RETURN

To report a damaged, defective, or incorrect product, please contact us at info.apolyte@gmail.com within 3 days of receiving your order.

Please include your order number, details of the issue, and clear photos or videos of the product received.

If your return request is approved, we will provide you with the return instructions and, where applicable, a return shipping label.

Products sent back without prior approval from Apolyte will not be accepted.

RETURN ADDRESS

3rd Floor, 309, Amby Valley Arcade,
Utran, Surat, Gujarat – 394105, India

DAMAGED, DEFECTIVE OR WRONG PRODUCT

Please inspect your order immediately after receiving it.

If you receive a product that is damaged, defective, different from the product ordered, or missing an item from the order, please contact us within 3 days of delivery so that we can investigate the issue and provide an appropriate resolution.

For verification, we may request photos or videos of the product, packaging, shipping label, and the issue reported.

NON-RETURNABLE ITEMS

We do not accept returns for:

• Change of mind

• Incorrect size selected by the customer

• Color preference or minor color variation

• Products that have been worn, washed, used, altered, or damaged by the customer

• Products without original tags or packaging, wherever applicable

• Products reported after the 3-day return period

• Sale or promotional products, unless the product received is damaged, defective, or incorrect

EXCHANGES

We do not offer exchanges for change of mind, size, color, or style preferences.

If you receive a damaged, defective, or incorrect product, please contact us within 3 days. After verification and approval, we may provide a replacement or refund, subject to product availability and our verification process.

REFUNDS

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If the return is approved for a refund, the refund will be processed to your original payment method.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

CONTACT US

If you have any questions regarding your return or refund, please contact us at:

Email: info.apolyte@gmail.com

IMPORTANT

Apolyte does not accept general returns or returns due to change of mind. Returns are accepted only for products that are damaged, defective, or incorrectly delivered, and the issue must be reported within 3 days of receiving the order.